Privacy Policy

By booking, entering, or using JS Sports Arena’s venue, services or facilities, you acknowledge that you have read and agree to our Privacy Policy.

1. Introduction

JS Sports Arena is committed to protecting your privacy. We only collect, store and use personal information as required to operate our website and provide the services you request. We keep personal information confidential and will not disclose it to third parties except where required to deliver services or as required by law.

2. Data we collect

Registration data: If you register on our website we store the username you choose, your email address, mobile number and any additional profile information you add. You can view, update or remove your personal information in your account (except username changes in some systems). Administrators may also be able to view and edit user profile information for support or security reasons.

Comments & contact forms: If you leave comments we collect the data you provide plus your IP address and browser user-agent (used for spam detection). Information submitted via contact forms is sent to our company email (hosted by our email provider) and is used for customer service; these submissions are not used for marketing or shared with third parties.

3. How we use your data

We use personal information for the following purposes:

  • To verify and identify users when they access the website and booking system;
  • To provide technical support and customer service;
  • To send important service-related updates about bookings, access codes and system changes;
  • To detect and prevent fraud or other unauthorised activities;
  • To personalise and improve the website experience and to help maintain site performance and administration.

4. Embedded content & third-party services

Some pages on this site may include embedded content (for example YouTube videos, social feeds, or widgets). Embedded content behaves as if you visited the external site directly and those third parties may collect data about you, set cookies, and track your interaction. We list below the common embedded services used on the site; each service operates under its own privacy policy:

  • Facebook — timeline plugin and social features; managed under Facebook's privacy policy;
  • Twitter — timeline/embedded tweets;
  • YouTube — embedded videos; YouTube/Google privacy policies apply.

5. Cookies

We use cookies and similar technologies to enhance your experience. Cookies help remember preferences, assist with logins and support analytics (e.g. Google Analytics) for anonymous reporting of site usage. If you prefer, you may disable cookies in your browser; doing so may reduce functionality.

6. Who can access your data

If you are not a registered user we do not retain viewable personal data about you. Registered user profiles may be accessed by:

  • System administrators who require access to provide support or manage the service;
  • Support staff who may need limited user details to assist with customer enquiries.

7. Third-party disclosures

We do not sell or disclose your personal information to third parties in a way that identifies you, except to trusted partners where necessary to provide the services you request (for example payment processors, booking platform providers or email hosts). We limit the information shared to what is required for the partner to perform its function. We will also disclose information where required by law or to protect the rights, property or safety of JS Sports Arena, our customers or others.

8. Data retention

We keep personal data only as long as required for the purposes described (or as required by law). For example comment metadata or support submissions are retained until you ask us to remove them. Registered account data is kept in your user profile and can be viewed, edited or deleted by you (subject to system limitations and legal retention obligations).

9. Security

We use standard security measures such as SSL/HTTPS to encrypt communications between your browser and our servers. In the event of a data breach we will act promptly to secure systems, notify affected users where required and attempt to reset credentials if necessary.

10. Your rights

If you have an account or have left comments, you can request an exported copy of the personal data we retain about you. You may also request that we delete your personal data, subject to legal or administrative exceptions (for example we cannot delete data required to maintain an active account or comply with legal obligations). If you ask for complete erasure, we may be unable to provide ongoing services to you.

11. Release of data for legal purposes

We may disclose personal information to government agencies, law enforcement or private litigants where we believe disclosure is necessary for legal reasons (for example subpoenas, investigations or to protect against fraud). We may attempt to notify you of certain legal requests where practicable, but we may be required to comply without notice. You agree to release JS Sports Arena from liability arising from lawful disclosures.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will publish the new policy on this page and may require you to accept changes to continue using our services.

13. Contact us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at: